Aurora Prep — Mobile App (iOS)
We typically respond within 24 hoursThe fastest way to reach our support team is by email. We aim to respond to all enquiries within 24 hours on business days.
Send us a message and we'll get back to you as soon as possible.
support@auroraprep.comPlease include your account email and a description of the issue so we can help you faster.
How do I sign in to the app?
Enter your email address and tap "Continue with email". You'll receive a 6-digit verification code in your inbox. Enter the code to sign in.
How do I reset my progress?
Your learning progress is tied to your account. If you'd like to reset your progress, please contact us at support@auroraprep.com and we'll assist you.
How do I delete my account?
You can delete your account directly in the app. Go to your Profile (tap the avatar icon on the home screen), then scroll to "Danger Zone" and tap "Delete Account." You will be asked to confirm twice before your account and all associated data are permanently removed. Alternatively, you can email support@auroraprep.com and we will process your request within 48 hours.
Is my data secure?
Yes. We use HTTPS encryption for all data in transit, industry-standard authentication, and server-side access controls. We do not sell your personal information. For full details, see our Privacy Policy.
Is the app free?
Yes! The Aurora Prep mobile app is completely free to download and use. There are no subscriptions, in-app purchases, or hidden fees.
The app is not working properly. What should I do?
Try closing and reopening the app, or restarting your device. If the issue persists, please contact us at support@auroraprep.com with a description of the problem and your device model.
Your privacy is important to us. We collect only the data necessary to provide the Aurora Prep service and we never sell your personal information. For complete details about how we handle your data, please review our Privacy Policy.
To exercise any of these rights, email support@auroraprep.com.